See below for answers to some commonly asked questions. If yours isn't answered here, send us an email and we'll get back to you.
How do you design your cakes?
For flavour, we will ask you for your favourite flavours and create custom combinations accordingly. For design, we ask you for any event themes or colours, preferred styles, as well as any photos for inspiration. You can also provide fabric swatches, stationery, or details of the florals to be used at your event so we can coordinate the design. Once we have all your requirements, we will come up with a draft design for you and accompanying quote. If we get your approval, we’re in production mode!
Do you have a list of flavours?
We have some of our favourite flavours and combos listed on our Cakes & Sweets page, which you can use for inspiration. If your favourites aren’t there, tell us what they are and we’ll do our best to turn them into a custom cake for you! If you’re having trouble with flavour pairings or don’t even know where to start, let us know and we can figure it out together.
What kind of cakes do you do?
All our cakes are layer cakes, because we believe the cake and filling are equally important and you need to get lots of each delicious element in every slice! Cakes can generally be broken into their shape (standard/sculpted), size (diameter/height), configuration (single/multi-tiered) and finishing style (naked/seminaked/buttercream/fondant). For a more detailed description of these terms and other items that we offer, such as cupcakes, cookies, and preserves, see our Cakes & Sweets page here.
How do I figure out how much cake I need?
We can help you with that once you provide information on the number of guests you need to serve and the role the cake will play in your event. If it is being served as dessert, we will provide enough cake for larger portions (dessert portions) to be plated and served for every guest. If it is being served with coffee in addition to a separate dessert, the required serving size is around half that of dessert portions (coffee portions).
Another factor to consider is whether you wish to keep the top tier for your anniversary. If so, the top tier will not be included in the calculation of serving sizes for your event, and the cake will be correspondingly larger.
How do I secure a date?
Once you have confirmed our availability and we have provided a quote, you will need to make a deposit of 50% of the quoted price to secure the date. Payment of the balance is due one month prior to the delivery date. For bookings made with less than one month notice, payment must be made in full to confirm the order.
How far in advance should I book?
We require wedding cake bookings at least six weeks in advance to allow us time to finesse the design and source any required specialty ingredients or decorative elements. However, it is best to enquire as soon as possible once you have confirmed your date and venue as our calendar can fill up early, particularly for the peak wedding seasons of March-April and October. The same timelines apply for other large orders (e.g. large parties, corporate events).
For smaller cakes, we can often work with much shorter timeframes, and request that bookings are made at least one week in advance. However, as with wedding cakes, we recommend booking as early as possible to avoid disappointment.
If you are in a state of panic (don’t panic!) and need a cake sooner than described above, feel free to get in touch and we’ll do our absolute best to accommodate your request (these things happen!), but be aware that your flavour and design options may be more limited in these cases.
What makes some cakes more expensive than others?
Three factors influence the price of a cake (and no, whether it’s for a wedding or not isn’t one of them).
The first is the cost of the ingredients and non-edible materials (e.g. dowelling, cake boards, cake boxes, etc.) required for your chosen flavours and design. Some ingredients (e.g. gold and silver leaf, couverture chocolate, freeze-dried fruit powders, fresh berries etc) cost a premium for us to use, and this cost is incorporated into the quote.
The second is the time required to create your chosen design. Simple designs take less time, while designs incorporating sugar flowers or intricate detailing or structure work take more time, and time is money!
The third is the size of your cake - a cake to serve 150 people will cost more than a cake to serve 20, and likewise a cake to serve dessert portions to 80 people will cost more than the same number of coffee portions.
Do you you charge more for wedding cakes?
Put simply, no - we don’t charge a “wedding premium” for our work.
Every cake we make is costed according to the ingredients, time, and number of serving sizes required, and our baseline prices per serve are the same whether the cake is for a wedding, engagement, birthday, baby shower, christening, graduation, or any other event. Having said that, many people will find that the cake they order for their wedding is larger and more elaborate than any other cake they order in their life. Scaling a birthday cake for 20 people up to a wedding cake in the same design and flavours for 200 people will obviously result in a much more expensive cake, but the cost per serve will be the same.
Can you accommodate allergies or other dietary requirements?
We think everyone deserves to get delicious, beautiful cake, so we are developing a collection of recipes to cater to those with allergies to gluten, dairy, eggs, soy, nuts, and other items, or who follow a vegan diet. Feel free to get in touch about creating a cake to suit your dietary requirements and we will work to create something special for you. Please note that while we will avoid using any problem ingredients and take the utmost of care, all our products are prepared in the same kitchen using the same equipment, so we cannot guarantee that trace elements of these ingredients will not be present. If trace particles could cause anaphylaxis or another severe reaction, you would be safer getting your cake from a supplier that can guarantee the absence of those ingredients. If you have any questions or concerns, feel free to send us an email!